At Nashtare Shop, we provide Clear, fair, and customer-focused support, we are committed to customer satisfaction and product quality. Please review our policy below regarding exchanges, returns, delivery charges, refunds, and warranty coverage:
🔄 Exchange
Items may be exchanged in the following cases:
- The product arrived broken or damaged.
- There is an invoice error.
- The wrong item was delivered.
Exchange requests must be submitted within 48 hours of delivery.
📦 Return Requirements
- The item must be unused and in its original condition, unless it arrived damaged.
- All accessories must be included.
- The product will be inspected before any exchange or store credit is approved.
🚚 Delivery Charges
Customers are responsible for return shipping costs, except when the error is on our side or the item arrived broken. In such cases, Nashtare Shop will cover the delivery charges.
💳 Refunds
- No cash refunds are provided.
- Approved amounts will be issued as store credit for future purchases.
⚡ Warranty (Electronic Products)
- Some products include a 1-year warranty covering motor and electrical components.
- The warranty is valid under normal and proper use.
- External damage or misuse is not covered.
- Products without warranty are only covered if they arrive damaged or do not match the description.
🔍 Product Review
Please report any issue with your order within 24 hours of delivery.
📞 Contact Us
For exchanges, warranty claims, or assistance, please contact our customer service team.
Nashtare Shop
Thank you for choosing Nashtare Shop!